Boost ElevateSM Support
POS Support
Chat, Open a Support Ticket, Download Boost Elevate POS and Review POS Knowledge Base
Account Management Team
Contact For: DocuSign Questions, Account & Contact Information, Billing Information, Local Events, Trainings, and Visits, Account Escalations, Standard Account Management Questions
Michael Wood
General Manager
Telephone - (212) 524-4504 ext.714
Email -
Dustin Lodato
Director of Operations
Telephone - (347) 598-9500
Email -
Adam Muhanna
Account Manager
Telephone - (316) 360-8224
Email -
Gloria Laureano
Account Manager
Telephone - (917) 902-8634
Email -
Boost Elevate Technical Support
Technical Support
Telephone - (212) 742-2316 - Option 2
Marketing Support
Telephone - (212) 742-2316 - Option 2 then Option 5
Open A Support Ticket 
A1 Charge - Merchant Services Account Management
Taurean Williams
Account Manager
Telephone - (212) 742-2316 ext. 766
Email -
Training and User Success Team
Contact For: Onboarding, Intake Calls, Quick Start Training Calls, Initial Database Credentials & Configuration Set-Up, Weekly Webinars for Ongoing Training, New Version Demonstrations
Susan Ericsson
Training & User Success Manager
Telephone - (212) 742-2316 ext. 753
Email -
Catherine Sawyer
Training & User Success Lead
Telephone - (212) 742-2316 ext. 706
Email -
Kelly Ness
Training & User Success Specialist
Telephone - (212) 742-2316 ext. 627
Email -
Live Weekly Training Webinars
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Training Library
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Boost Elevate POS Training Library
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